28. I WAS WRONG
It’s human to make mistakes—we all do it. But good leaders don’t shift the blame, nor should they pretend to be infallible. Assume responsibility, address the problem, and communicate how you’ll fix it or prevent it from reoccurring going forward. Great leaders aren’t—or shouldn’t—exclusively be defined by their achievements. Instead they should be defined by how they lead when things don’t go as planned. — Bruno Benedini, Taillight
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